TERMS & CONDITIONS

We, Data Value information Technology, info@datavalue.ae, with DED License 896397 and address, Business Bay, Prime Tower, Office 1504, with its product Order24, hereinafter ‘Order24’, and take your rights seriously. These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Order24 Website at www.order24.com (the "Site") and any related mobile or software applications ("Order24 Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").

1.1 ACCEPTANCE OF TERMS

Thank you for using Order24. These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Order24 website www.order24.com (the "Site") and any related mobile or software applications ("Order24 Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").

These Terms are effective for all existing and future Order24 users, including but without limitation to users having access to 'restaurant business page' to manage their claimed business listings.

Please read these Terms carefully. By accessing or using the Order24 Platform, you are agreeing to these Terms and concluding a legally binding contract with Order24 Private Limited and/or its affiliates. You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Order24 Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

In order to use the Services, you must first agree to the Terms. You can accept the Terms by:

  • Clicking to accept or agree to the Terms, where it is made available to you by Order24 in the user interface for any particular Service; or

  • Actually using the Services. In this case, you understand and agree that Order24 will treat your use of the Services as acceptance of the Terms from that point onwards.

1.2 DEFINITIONS

USER

"User" or "You" or "Your" refers to you, as a user of the Services. A user is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to 'restaurant business page' to manage claimed business listings or otherwise.

CONTENT

"Content" will include (but is not limited to) images, photos, audio, video, location data, nearby places, and all other forms of information or data. "Your content" or "User Content" means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, profile information, and any other materials that you publicly display or displayed in your account profile. "Order24 Content" means content that Order24 creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third Party Content. "Third Party Content" means content that comes from parties other than Order24 or its users and is available on the Services.

VENUE(S)

"Venue(s)" means the Order24 Merchants and any related mobile or software applications of Order24.

1.3 ELIGIBILITY TO USE THE SERVICES

  1. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.

  2. Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).

1.4 CHANGES TO THE TERMS

Order24 may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of Order24 Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.

1.5 TRANSLATION OF THE TERMS

Order24 may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with Order24. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.

1.6 RESTRICTIONS ON USE

  1. Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content (including review) or engage in any activity that, in our sole discretion:

  2. Violate our Guidelines and Polices;

  3. Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, libellous, hateful or otherwise objectionable, invasive of another's privacy, relating or encouraging money laundering or gambling;
  4. Constitutes an inauthentic or knowingly erroneous review, or does not address the goods and services, atmosphere, or other attributes of the business you are reviewing.
  5. Contains material that violates the standards of good taste or the standards of the Services;
  6. Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;
  7. Accuses others of illegal activity, or describes physical confrontations;
  8. Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our Guidelines and Policies for more details about health code violations.
  9. Is illegal, or violates any federal, state, or local law or regulation (for example, by disclosing or trading on inside information in violation of securities law);
  10. Attempts to impersonate another person or entity;
  11. Disguises or attempts to disguise the origin of Your Content, including but not limited to by: (i) submitting Your Content under a false name or false pretences; or (ii) disguising or attempting to disguise the IP address from which Your Content is submitted;
  12. Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;
  13. Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;
  14. Asserts or implies that Your Content is in any way sponsored or endorsed by us;
  15. Contains material that is not in English or, in the case of products or services provided in foreign languages, the language relevant to such products or services;
  16. Falsely states, misrepresents, or conceals your affiliation with another person or entity;
  17. Accesses or uses the account of another user without permission;
  18. Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;
  19. Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;
  20. "Hacks" or accesses without permission our proprietary or confidential records, records of another user, or those of anyone else;
  21. Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);
  22. Decompiles, reverse engineers, disassembles or otherwise attempts to derive source code from the Services;
  23. Removes, circumvents, disables, damages or otherwise interferes with security-related features, or features that enforce limitations on use of, the Services;
  24. Violates the restrictions in any robot exclusion headers on the Services, if any, or bypasses or circumvents other measures employed to prevent or limit access to the Services;
  25. Collects, accesses, or stores personal information about other users of the Services;
  26. Is posted by a bot;
  27. Harms minors in any way;
  28. Threatens the unity, integrity, defense, security or sovereignty of India or of the country of use, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
  29. Modifies, copies, scrapes or crawls, displays, publishes, licenses, sells, rents, leases, lends, transfers or otherwise commercialize any rights to the Services or Our Content; or
  30. Attempts to do any of the foregoing.

  31. You acknowledge that Order24 has no obligation to monitor your – or anyone else's – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.

  32. You hereby agree and assure Order24 that the Order24 Platform/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable Central, Federal State or local government or international law(s). You shall not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam mail, chain letters or any other form of solicitation, encumber or suffer to exist any lien or security interest on the subject matter of these Terms or to make any representation or warranty on behalf of Order24 in any form or manner whatsoever.

  33. Any Content uploaded by you, shall be subject to relevant laws of the United Arab Emirates or may be subject to investigation under applicable laws. Further, if you are found to be in non-compliance with the laws and regulations, these terms, or the privacy policy of the Order24 Platform, Order24 shall have the right to immediately block your access and usage of the Order24 Platform and Order24 shall have the right to remove any non-compliant content and or comment forthwith, uploaded by you and shall further have the right to take appropriate recourse to such remedies as would be available to it under various statutes.

1.7 ADDITIONAL TERMS OF SERVICE FOR END USERS

SERVICES

Order24 offers a communication, order and transaction platform to registered merchants and their customers, the end users. Via Order24’s Services registered end users can order (and if applicable pay) online at the registered merchants. Order24 is not a party nor a mediator, but only provides the necessary infrastructure to the registered merchants and end users.

Order24 shall not be liable for any acts or omissions on part of the Venue Partner/Store(s) including deficiency in service, wrong delivery of order / order mismatch, quality, incorrect pricing, deficient quantity, time taken to prepare or deliver the order, etc.

While placing an order you shall be required to provide certain details, including without limitation, name, contact number, E-Mail and optional the delivery address. You agree to take particular care when providing these details and warrant that these details are accurate and complete at the time of placing an Order. By providing these details, you express your acceptance to Order24 terms and privacy policies.

Any amount that may be charged to you by Order24 over and above the order value, shall be inclusive of applicable taxes. Takeaway time quoted at the time of ordering are approximate only and may vary.

CONTACTLESS DINING AND DRINKING

  1. Contactless Dining is a dining-in product (“Contactless Dining”) wherein You can access the digital menu of the venue (“Venue”) and (i) place orders (“Order(s)”) through an option available on the Order24 mobile application (“Application”), and/or (ii) make the payment of such Order(s), via the Order24 mobile Application, while dining at the Venue.

  2. Your request to Order food and beverages at a Venue can be done by scanning the unique quick response code(s) (“QR Code(s)”) placed on the table at the Venue and thereafter clicking on ‘Place Order’ tab on the Venue page on the Order24 Application.

  3. You agree and acknowledge that Your request to Order(s) food and beverages at a Venue by clicking on Place Order tab on the Venue page on the Order24 Application shall constitute an unconditional and irrevocable authorization issued in favor of Order24 to place online orders for food and beverages against the Venue on your behalf. You further acknowledge, Order24 is not a manufacturer, seller or distributor of food or beverages and merely places an Order against the Venue on behalf of You pursuant to the unconditional and irrevocable authority granted by You to Order24 and facilitates the sale and purchase of food and beverages between You and Venue, under the contract for sale and purchase of food and beverages between You and Venue.

  4. You agree not to place Order(s) or consume alcoholic beverages at the Venue unless you have attained legally permissible age as per the applicable law. Where an Order(s) is placed for alcoholic beverages, you agree and acknowledge that the Venue reserves the right to verify your age by checking your government photo identification document (“ID”). Any failure to present the ID, may result in refusal of serving of alcoholic beverages by the Venue. You further hereby agree that consumption of alcoholic beverages will be done responsibly, and you shall not indulge in any such act which may be in breach of the applicable law. You hereby agree that Order24 shall not be liable for any such act on Your part.

  5. Please note that some of the food may be suitable for certain ages only. You should check the dish you are ordering and read its description, if provided, prior to placing your Order(s). Order24 shall not be liable in the event food ordered by you does not meet your dietary or any other requirements and/or restrictions.

  6. The total price for food ordered, and other charges that may be levied by the Venue, will be displayed on the Order24 Application when you place your Order, which may be rounded up to the nearest amount. You shall be liable to make full payment towards such food orders at the end of Your meal. It is hereby clarified that it is the responsibility of the Venue to raise an appropriate tax invoice on You for Your Order(s).

  7. The Venue may levy service charges at its own discretion. If you wish to remove service charge, kindly inform the Venue directly. Please note, Order24 shall not be liable for any such charges levied by the Venue.

  8. While availing Contactless Dining, if You make payment towards the bill via the Order24 Application, You shall not make any payment towards Your Order(s) to the Venue in cash or via any other manner.

  9. There is no restriction on the number of diners at the table.

  10. Order24 shall not be liable for any acts or omissions on part of the Venue including but not limited to deficiency in service, quality of food, sale of alcohol, time taken to prepare the Order(s) or any other experience of the User.

  11. It is hereby further clarified by Order24 that the liability of any violation of the food safety and standards law and applicable rules and regulations made thereunder shall solely rest with the Venue, importers, brand owners or manufacturers of the food products or any Pre-Packed Goods accordingly. For the purpose of clarity Pre-Packed Goods shall mean the food and beverages items which are placed in a package of any nature, in such a manner that the contents cannot be changed without tampering it and which is ready for sale to the customer or as may be defined under the applicable law.

  12. Notwithstanding anything otherwise set out herein, Order24 shall in no manner be liable in any way for any in-person interactions with the Venue or for the User's experience at the Venue and that the Venue shall, at all times remain, solely liable including but not limited to, for (a) the goods and/or services, rendered to a User at the Venue; (c) any in-person interactions with the User by the Venue and or its representatives; (d) payment of all applicable taxes and statutory dues with respect to the goods and services offered and charged by the Venue and compliance with all applicable laws; (e) the User’s experience at the Venue.

  13. Cancellation and refund policy: a. Cancellation of an Order, once placed, is not allowed. In case of any cancellation required, the same shall be at the sole discretion of the Venue. b. Any complaint, with respect to the Order which shall include instances but not be limited to foreign objects in food, wrong order, You will be required to take it up directly with the Venue and Order24 shall not be liable for any such instances. c. You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner You had intended. Instructions are followed by the Venue on a best-efforts basis. d. No replacement / refund / or any other resolution will be provided without the Venue's permission. e. For Users making payment via the Order24 Application, Refunds (if any) shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits/coupons, refund amount will reflect in your account based on respective banks policies. Refunds in the form of credits/coupons will be on sole discretion of Order24.

  14. Order24 reserves the right to disallow a User from using Contactless Dining if they are found to be in breach of any terms.

  15. Assignment: Order24 may assign or transfer any of its rights or obligations under these Terms and conditions to any of its affiliates or any third party at any time.

  16. Contact Us: For any further queries with regard to these Terms and Contactless Dining, You may contact us via in app chat support or at the below mentioned email address as applicable for Your jurisdiction.

RIGHT OF RENUNCIATION

The end user has the right to renounce his purchase as long as the registered merchant has not approved the order yet. The registered merchant always has the right to refuse an order. In case of approval/refusal the end user will receive an email. This means, that the end user no longer has the right the renounce his purchase from the moment the registered merchant approves the order. This is the moment the agreement between the registered merchant and the end user is concluded. The end user can be held accountable for the payment of the order at all times in case of absence at the moment of pickup. In case of home delivery, the end user will do everything within his power to receive the order at the agreed point in time. If the end user cannot meet this point in time, he will contact the registered merchant at least 2 hours upfront.

The registered merchant has only a best-efforts obligation when it comes to the access, ordering process, delivery or other services via his Order24 Digital Menu. He has the right to (partially) delete his Order24 Digital Menu at any given moment due to maintenance, updating or any other reason and this without obligation to notify the users.

PRICES AND PAYMENT

The prices displayed at our Services are applicable. All prices include VAT and all applicable fees and charges but might exclude additional costs (e.g.: delivery cost). These additional costs can be added during the ordering process. The registered merchant is responsible to keep his prices up-to-date. The order will not be processed nor pushed to the registered merchant if the payment was not authorised, unless the end user chose to pay at the moment of pickup.

INTELLECTUAL PROPERTY

All rights concerning the software of Order24 including the trade mark, name, logo, design, layout, code, concept, procedures, … (without being limitative) of Order24 remain property of Order24 at all times and will never be transferred to the end user. Also the pictures taken by the Order24-photographer remain property of Order24. The end user can only use the information available on the Services for personal and non-commercial purposes.

INFORMATION

The registered merchant is responsible for the correctness of the product information and has to make sure that this information is correct and complete. The products are displayed as accurate as possible and the pictures are made with the greatest care for detail. However, they are displayed for illustrative purposes only in order to facilitate the end user’s choice. The actual products might visually deviate (e.g.: colour, volume and shape). Order24 cannot be held accountable for incorrect or incomplete information on a registered merchant’s Order24 Digital Menu.

APPLICABLE LAW, JURISDICTION AND WAIVER

The United Arab Emirates law is applicable. Only the courts located in the judicial district of Dubai will be authorized in case of a dispute. In case one of the above conditions is not legitimate, the other conditions remain applicable at all times.

YOU MUST COMMENCE ANY LEGAL ACTION AGAINST US WITHIN ONE (1) YEAR AFTER THE ALLEGED HARM INITIALLY OCCURS. FAILURE TO COMMENCE THE ACTION WITHIN THAT PERIOD SHALL FOREVER BAR ANY CLAIMS OR CAUSES OF ACTION REGARDING THE SAME FACTS OR OCCURRENCE, NOTWITHSTANDING ANY STATUTE OF LIMITATIONS OR OTHER LAW TO THE CONTRARY. WITHIN THIS PERIOD, ANY FAILURE BY US TO ENFORCE OR EXERCISE ANY PROVISION OF THESE TERMS OR ANY RELATED RIGHT SHALL NOT CONSTITUTE A WAIVER OF THAT RIGHT OR PROVISION.

CONTACT

Each question, request or remark concerning the use of our Services is welcome and should be addressed to Order24, Business Bay, Prime Tower, Office 1504, Dubai. You can contact us by email via info@order24.com.

All personal data processed during the use of our Services is treated with due care. More information about our privacy policy can be found here.

We use cookies to improve your browsing experience. More information about our cookie policy can be found here.

1.8 ADDITIONAL TERMS OF SERVICE FOR REGISTERED MERCHANTS

We appreciate the confidence you place in Order24, Business Bay, Prime Tower, Office 1504, Dubai, hereinafter referred to as ‘Order24’, and take your rights seriously. These general conditions will inform you about your legal situation during the use of our website, website application and application, hereinafter referred to as ‘Services’. By accessing our Services, you agree to comply with the terms and conditions below. These terms, as well as the terms for end users as stated above, are applicable to all offers, orders, agreements,… (without being limitative) with and/or via Order24.

SERVICES

Order24 offers a communication, order and transaction platform to registered merchants and their customers, the end users. Via Order24’s Services registered end users can order (and if applicable pay) online at the registered merchants. Order24 is not a party nor a mediator, but only provides the necessary infrastructure to the registered merchants and end users.

ENTRY CONDITIONS

As merchant you can register your company on our Services at all times. Order24 has, however, the right to refuse your registration or in case of abuse or fraud to undo your registration. There is no claim to the registration. After your registration, you can start to create your personal Order24 Digital Menu. You have the right to explore our settings for 15 days for free. The 15th day you will receive a first invoice for the following 12 months, regardless the state of your Order24 Digital Menu at that moment. The agreement between Order24 and the registered merchant about the use of the Services of Order24 is concluded at the moment of registration and after confirmation of Order24, as a rule, per email or by allowing the registered merchant access to her Services. The first invoice can also serve as a confirmation of the agreement. The agreement itself will be sent in the same week as the first invoice. At launch, you will also receive your preferred marketing material.

The registered merchant commits himself to protect his password and other (personal) data entered during and after registration on our Services against unauthorized access. If the registered merchant has knowledge of a (potential) security breach, like theft or unauthorized transfer of (personal) data, or the registered merchant believes such a security breach might happen, he should immediately notify Order24. The registered merchant, or any other (related) individual, is not allowed to access the account of another registered individual or merchant. The registered merchant commits himself to update his password regularly.

ONLINE PAYMENT

As merchant you need to register your company to use the order24 online payment services separately. All the required information on the registration form must be filled-in for compliancy purposes and risk assessment and before the online payment functionality can be activated. Order24 has, however, the right to refuse your registration for Online Payment Services out of compliancy and/or risk reasons. There is no claim to the registration for the order24 online payment services.

INVOICING

Order24 invoices for individual and customer specific development, must be paid within 30 days, unless stated otherwise on the invoice. Order24 only charges a monthly fee. Daily updates will always be free of charge. Only if you wish to receive specific modifications to your Order24 Digital Menu, a proposition will be made. Direct debit is the standard payment method.

For each invoice that has not been paid in full on the due date, you are liable to pay – by operation of law and without prior notice of default – late payment interest of 2% per month in arrears, whereby a month that has already started is to be considered as fully completed, while the amount due will be increased with all collection costs paid by Order24 in connection with the collection of the debt, plus 20% of the invoice amount, with a minimum of 1.000 AED (excl. VAT) by way of lump sum damages, without prejudice to Order24’s right to claim higher compensation. Order24 also reserves the right to (temporarily) put the Order24 Digital Menu or website offline until it has received actual and full payment.

RIGHT OF RENUNCIATION

The end user has the right to renounce his purchase as long as the registered merchant has not approved the order yet. The registered merchant always has the right to refuse an order. In case of approval/refusal the end user will receive an email. This means, that the end user no longer has the right the renounce his purchase from the moment the registered merchant approves the order. This is the moment the agreement between the registered merchant and the end user is concluded. The end user can be held accountable for the payment of the order at all times in case of absence at the moment of pickup. In case of home delivery, the end user will do everything within his power to receive the order at the agreed point in time. If the end user cannot meet this point in time, he will contact the registered merchant at least 2 hours upfront.

The registered merchant has only a best efforts obligation when it comes to the access, ordering process, delivery or other services via his Order24 Order24 Digital Menu. He has the right to (partially) delete his Order24 Digital Menu at any given moment due to maintenance, updating or any other reason and this without obligation to notify the users.

CLIENT RELATION

The agreement between Order24 and the registered merchant only determines rights and obligations for Order24 and the registered merchant. Order24 can never be held accountable for obligations stemming from the relation between the registered merchant and the end user. The registered merchant carries the full responsibility concerning (the management of) his Order24 Digital Menu via Order24. This also means that Order24 can never be held accountable for damage and/or lost profits, strikes, loss of opportunities, loss of anticipated savings, bad management, waste of (work-)time or any unlawful actions due to the use of Order24’s Services, except for deliberate actions. The registered merchant remains accountable at all times for the timely preparation of the orders.

INTELLECTUAL PROPERTY

All rights concerning the software of Order24 including the trademark, name, logo, design, layout, code, concept, procedures, … (without being limitative) of Order24 remain property of Order24 at all times and will never be transferred to the registered merchant. Also the pictures taken by the Order24-photographer remain property of Order24. All information needed to create the Order24 Digital Menu and delivered by the registered merchant (such as name, opening hours, products, …) are property of the registered merchant. The registered merchant and Order24 will respect the confidential character of the agreement and all properties that it includes except in case of legal obligation, force majeure or when this information was already known before the agreement or when the information is part of the public domain.

1.9 DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, AND INDEMNIFICATION

DISCLAIMER OF WARRANTIES

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ORDER24, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, BRANCHES, SUBSIDIARIES, AND LICENSORS ("ORDER24 PARTIES") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES INCLUDING MOBILE APPS AND YOUR USE OF THEM. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE ORDER24 PARTIES MAKE NO WARRANTIES OR REPRESENTATIONS THAT THE SERVICES HAVE BEEN AND WILL BE PROVIDED WITH DUE SKILL, CARE AND DILIGENCE OR ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND ASSUME NO RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES THROUGH THE ACTIONS OF ANY THIRD PARTY, (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. THE ORDER24 PARTIES WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ORDER24 OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS. UNLESS YOU HAVE BEEN EXPRESSLY AUTHORIZED TO DO SO IN WRITING BY ORDER24, YOU AGREE THAT IN USING THE SERVICES, YOU WILL NOT USE ANY TRADE MARK, SERVICE MARK, TRADE NAME, LOGO OF ANY COMPANY OR ORGANIZATION IN A WAY THAT IS LIKELY OR INTENDED TO CAUSE CONFUSION ABOUT THE OWNER OR AUTHORIZED USER OF SUCH MARKS, NAMES OR LOGOS.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE ORDER24 PARTIES BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, AND/OR (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES INCLUDING MOBILE APP, AND/OR (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, AND/OR (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVERS, AND/OR (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES, AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE ORDER24 PARTIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND/OR (VIII) THE DISCLOSURE OF INFORMATION PURSUANT TO THESE TERMS OR OUR PRIVACY POLICY, AND/OR (IX) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, AND/OR (X) LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES, AND/OR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND ORDER24'S REASONABLE CONTROL. IN NO EVENT SHALL THE ORDER24 PARTIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Order24 Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with: (i) Your Content, (ii) your unauthorized use of the Services, or products or services included or advertised in the Services; (iii) your access to and use of the Services; (iv) your violation of any rights of another party; or (v) your breach of these Terms, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

1.10 TERMINATION OF YOUR ACCESS TO THE SERVICES

  1. The agreement shall be tacitly renewed on a yearly basis unless Order24 or the registered merchant denounces it in writing three months before the date of expiry. It that case, the agreement will end on the applicable end date and all data with regard to the registered merchant will be deleted.

  2. We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of these Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services

1.11 GENERAL TERMS

INTERPRETATION

The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.

INFORMATION

The registered merchant is responsible for the correctness of the product information and has to make sure that this information is correct and complete. Order24 cannot be held accountable for incorrect or incomplete information on a registered merchant’s Order24 Digital Menu.

ENTIRE AGREEMENT AND WAIVER

The Terms, together with the 'Privacy Policy' and 'Guidelines and Policies', shall constitute the entire agreement between you and us concerning the Services. No failure or delay by us in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.

SEVERABILITY

If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.

PARTNERSHIP OR AGENCY

None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and Order24 and you shall have no authority to bind Order24 in any form or manner, whatsoever.

LINKING AND FRAMING

You may not frame the Services. You may link to the Services, provided that you acknowledge and agree that you will not link the Services to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Services effective immediately.

APPLICABLE LAW, JURISDICTION AND WAIVER

The United Arab Emirates law is applicable. Only the courts located in the judicial district of Dubai will be authorized in case of a dispute. In case one of the above conditions is not legitimate, the other conditions remain applicable at all times.

YOU MUST COMMENCE ANY LEGAL ACTION AGAINST US WITHIN ONE (1) YEAR AFTER THE ALLEGED HARM INITIALLY OCCURS. FAILURE TO COMMENCE THE ACTION WITHIN THAT PERIOD SHALL FOREVER BAR ANY CLAIMS OR CAUSES OF ACTION REGARDING THE SAME FACTS OR OCCURRENCE, NOTWITHSTANDING ANY STATUTE OF LIMITATIONS OR OTHER LAW TO THE CONTRARY. WITHIN THIS PERIOD, ANY FAILURE BY US TO ENFORCE OR EXERCISE ANY PROVISION OF THESE TERMS OR ANY RELATED RIGHT SHALL NOT CONSTITUTE A WAIVER OF THAT RIGHT OR PROVISION.

CARRIER RATES MAY APPLY

By accessing the Services through a mobile or other device, you may be subject to charges by your Internet or mobile service provider, so check with them first if you are not sure, as you will be solely responsible for any such costs incurred.

LINKING AND FRAMING

You may not frame the Services. You may link to the Services, provided that you acknowledge and agree that you will not link the Services to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Services effective immediately.

CONTACT

Each question, request or remark concerning the use of our Services is welcome and should be addressed to Order24 Order24, Business Bay, Prime Tower, Office 1504, Dubai. You can contact us by email via info@order24.com.

NOTICE OF COPYRIGHT INFRINGEMENT

Order24 shall not be liable for any infringement of copyright arising out of materials posted on or transmitted through the Order24 Platform, or items advertised on the Order24 Platform, by end users or any other third parties. We respect the intellectual property rights of others and require those that use the Services to do the same. We may, in appropriate circumstances and at our discretion, remove or disable access to material on the Services that infringes upon the copyright rights of others. We also may, in our discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any users of the Services repeatedly infringe on others' copyrights, we may in our sole discretion terminate those individuals' rights to use the Services If you believe that your copyright has been or is being infringed upon by material found in the Services, you are required to follow the below procedure to file a notification:

  1. Identify in writing the copyrighted material that you claim has been infringed upon;

  2. Identify in writing the material on the Services that you allege is infringing upon copyrighted material, and provide sufficient information that reasonably identifies the location of the alleged infringing material (for example, the user name of the alleged infringer and the business listing it is posted under);

  3. Include the following statement: "I have a good faith belief that the use of the content on the Services as described above is not authorized by the copyright owner, its agent, or law";

  4. Include the following statement: "I swear under penalty of perjury that the information in my notice is accurate and I am the copyright owner or I am authorized to act on the copyright owner's behalf";

  5. Provide your contact information including your address, telephone number, and e-mail address (if available);

  6. Provide your physical or electronic signature;

Send the written communication to:
Data Value Information Technology
Grievance Redressal Officer Order24
Business Bay
Prime Tower, Office 1504
Dubai, United Arab Emirates
Legal: legal@order24.com